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<!DOCTYPE html> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <title>Troubleshooting — ownCloud 10.0.8 User Manual 10.0.8 documentation</title> <link rel="stylesheet" href="../_static/" type="text/css" /> <link rel="stylesheet" href="../_static/pygments.css" type="text/css" /> <link rel="stylesheet" href="../_static/main.min.css" type="text/css" /> <link rel="stylesheet" href="../_static/styles.css" type="text/css" /> <script type="text/javascript"> var DOCUMENTATION_OPTIONS = { URL_ROOT: '../', VERSION: '10.0.8', COLLAPSE_INDEX: false, FILE_SUFFIX: '.html', HAS_SOURCE: true, SOURCELINK_SUFFIX: '.txt' }; </script> <script type="text/javascript" src="../_static/jquery.js"></script> <script type="text/javascript" src="../_static/underscore.js"></script> <script type="text/javascript" src="../_static/doctools.js"></script> <script type="text/javascript" src="../_static/js/jquery-1.11.0.min.js"></script> <script type="text/javascript" src="../_static/js/jquery-fix.js"></script> <script type="text/javascript" src="../_static/bootstrap-3.1.0/js/bootstrap.min.js"></script> <script type="text/javascript" src="../_static/bootstrap-sphinx.js"></script> <link rel="index" title="Index" href="../genindex.html" /> <link rel="search" title="Search" href="../search.html" /> <link rel="next" title="Using Federation Shares" href="federated_cloud_sharing.html" /> <link rel="prev" title="Large File Uploads" href="large_file_upload.html" /> <meta charset='utf-8'> <meta http-equiv='X-UA-Compatible' content='IE=edge,chrome=1'> <meta name='viewport' content='width=device-width, initial-scale=1.0, maximum-scale=1'> <meta name="apple-mobile-web-app-capable" content="yes"> <meta name="theme-color" content="#1d2d44"> </head> <body> <div class="wrap container not-front"> <div class="content row"> <main class="main"> <div class="row page-content-header"> <div class="col-md-5 col-md-offset-7"> <form class="headersearch" style="margin-bottom:-3px;" action="../search.html" method="get"> <input type="text" value="" name="q" id="q" class="form-control" /> <button class="btn btn-default" type="submit" id="searchsubmit">Search</button> </form> </div> </div> <div class="row"> <div class="col-md-3"> <div class="sidebar"> <div class="menu-support-container"> <ul id="menu-support" class="menu"> <ul> <li><a href="../contents.html">Table of Contents</a></li> </ul> <ul class="current"> <li class="toctree-l1"><a class="reference internal" href="../index.html">Introduction</a></li> <li class="toctree-l1"><a class="reference internal" href="../whats_new.html">What’s New in ownCloud 10.0.8</a></li> <li class="toctree-l1"><a class="reference internal" href="../pim/index.html">Contacts & Calendar</a></li> <li class="toctree-l1"><a class="reference internal" href="../external_storage/index.html">External Storage</a></li> <li class="toctree-l1 current"><a class="reference internal" href="index.html">Files & Synchronization</a><ul class="current"> <li class="toctree-l2"><a class="reference internal" href="access_webdav.html">Accessing ownCloud Files Using WebDAV</a></li> <li class="toctree-l2"><a class="reference internal" href="webgui/index.html">Using the ownCloud Web Interface</a></li> <li class="toctree-l2"><a class="reference internal" href="public_link_shares.html">Public Link Shares</a></li> <li class="toctree-l2"><a class="reference internal" href="desktop_mobile_sync.html">Desktop and Mobile Synchronization</a></li> <li class="toctree-l2"><a class="reference internal" href="encrypting_files.html">Encrypting Your ownCloud Files</a></li> <li class="toctree-l2"><a class="reference internal" href="gallery_app.html">Gallery App</a></li> <li class="toctree-l2"><a class="reference internal" href="deleted_file_management.html">Managing Deleted Files</a></li> <li class="toctree-l2"><a class="reference internal" href="large_file_upload.html">Large File Uploads</a></li> <li class="toctree-l2 current"><a class="current reference internal" href="#">Troubleshooting</a><ul> <li class="toctree-l3"><a class="reference internal" href="#error-messages">Error Messages</a></li> </ul> </li> <li class="toctree-l2"><a class="reference internal" href="federated_cloud_sharing.html">Using Federation Shares</a></li> <li class="toctree-l2"><a class="reference internal" href="version_control.html">Version Control</a></li> </ul> </li> <li class="toctree-l1"><a class="reference internal" href="../session_management.html">Manage Connected Browsers and Devices</a></li> <li class="toctree-l1"><a class="reference internal" href="../webinterface.html">The Web Interface</a></li> <li class="toctree-l1"><a class="reference internal" href="../userpreferences.html">Setting Your Preferences</a></li> </ul> </ul> </div> </div> </div> <div class="col-md-9"> <div class="page-content"> <ul class="prevnext-title list-unstyled list-inline"> <li class="prev"> <a href="large_file_upload.html" title="Previous Chapter: Large File Uploads"><span class="glyphicon glyphicon-chevron-left visible-sm"></span><span class="hidden-sm">« Large File Uploads</span> </a> </li> <li class="next"> <a href="federated_cloud_sharing.html" title="Next Chapter: Using Federation Shares"><span class="glyphicon glyphicon-chevron-right visible-sm"></span><span class="hidden-sm">Using Federat... »</span> </a> </li> </ul> <div class="section" id="troubleshooting"> <h1>Troubleshooting<a class="headerlink" href="#troubleshooting" title="Permalink to this headline">¶</a></h1> <div class="section" id="error-messages"> <h2>Error Messages<a class="headerlink" href="#error-messages" title="Permalink to this headline">¶</a></h2> <p>Listed here are the most common errors you may encounter while attempting to upload files, along with what they mean, and possible workarounds.</p> <div class="section" id="error-while-copying-file-to-target-location-copied-bytes-xxx-expected-filesize-yyy"> <h3>Error while copying file to target location (copied bytes: xxx, expected filesize: yyy)<a class="headerlink" href="#error-while-copying-file-to-target-location-copied-bytes-xxx-expected-filesize-yyy" title="Permalink to this headline">¶</a></h3> <p>This error is most likely due to an issue with the target storage location. During file uploads the file data is read from PHP input and copied into a part file on the target storage. If the target storage is not local (eg: FTP) and that storage is slow, not available, or broken it is likely that the operation will fail either at the beginning, or in the middle of the copy. Other reasons for this message can be that, when writing to external storage, the connection took too long to respond or the network connection was flaky.</p> </div> <div class="section" id="sharing-sidebar-does-not-show-shared-with-you-by-for-remote-shares"> <h3>Sharing sidebar does not show “Shared with you by …” for remote shares<a class="headerlink" href="#sharing-sidebar-does-not-show-shared-with-you-by-for-remote-shares" title="Permalink to this headline">¶</a></h3> <p>In some scenarios, when users share folders and files with each other they cannot be scanned. There are a variety of reasons why this happens, which can include firewalls and broken servers. In these situations, when the initial scan did not complete successfully, the mount point cannot appear in the ownCloud web UI. This is because ownCloud was not able to generate a matching file cache entry, nor retrieve any metadata about whether it’s a folder or file (mime type), etc.</p> </div> </div> </div> <ul class="prevnext-title list-unstyled list-inline"> <li class="prev"> <a href="large_file_upload.html" title="Previous Chapter: Large File Uploads"><span class="glyphicon glyphicon-chevron-left visible-sm"></span><span class="hidden-sm">« Large File Uploads</span> </a> </li> <li class="next"> <a href="federated_cloud_sharing.html" title="Next Chapter: Using Federation Shares"><span class="glyphicon glyphicon-chevron-right visible-sm"></span><span class="hidden-sm">Using Federat... »</span> </a> </li> </ul> </div> </div> </div> </main> </div> </div> </body> </html>